Help Centre

988 wan FAQ – Your Questions Answered

Whether you are just getting started or are a regular player, this page covers everything you need to know about accounts, deposits, withdrawals, cricket betting, bonuses, and more — all written for Pakistani players.

40+ Questions Answered
8 Topic Categories
PKR Local Currency

What Do You Need Help With?

Jump straight to the topic that matters most to you — each section below covers a key part of the 988wan experience.

Account & Registration

How to create your account, what information is needed, age requirements, and what to do if you have trouble signing up or logging in.

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Deposits & Payments

All about depositing PKR through JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets — minimum amounts, timing, and common issues.

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Withdrawals

How to request a withdrawal, processing times, minimum and maximum limits, and what to check if your PKR withdrawal is delayed.

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Cricket Betting & Sports

How sports betting works at 988wan, PSL and T20 markets, live betting, bet types, and how winnings are calculated and credited.

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Bonuses & Promotions

Welcome bonus conditions, how reload offers work, wagering requirements explained simply, and how to check your active bonuses.

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VIP Programme

How the 988wan VIP system works, how loyalty points are earned, what each tier unlocks, and how to move up the levels faster.

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Your Complete 988wan Help Guide

When you are new to an online gaming platform, it is completely normal to have a long list of questions before you feel comfortable putting any money in. Even regular players run into situations they have not dealt with before — a withdrawal that seems to be taking longer than usual, a bonus that did not apply as expected, or confusion about how the VIP points system actually works. This FAQ page is built to cover all of that in one place, clearly and without unnecessary jargon.

988wan is built specifically with Pakistani players in mind. Everything from the payment methods to the sports content is chosen to match what works in Pakistan. You deposit and withdraw in PKR. The payment options — JazzCash, Easypaisa, Raast, bank transfers, and mobile wallets — are the same ones millions of Pakistanis use every day. The sports section prioritises cricket: Pakistan Super League, T20 internationals, bilateral series, and major tournaments. You are not navigating a platform designed for another market that has been loosely adapted — this is built for you.

The FAQ below is organised into clear categories so you can find what you need quickly. If your question is about getting started, the Account & Registration section covers the sign-up process, age requirements, and what to do if you run into trouble. If you are trying to fund your account, the Deposits section explains every supported payment method with details on minimum amounts and timing. The Withdrawals section addresses the most common concern players have — when does the money actually arrive in my JazzCash or bank account?

The Bonuses and Promotions section is one of the most read parts of this page, and rightly so. Bonus terms can sometimes feel confusing — what does "wagering requirement" actually mean in practice? How do you know if a bonus has been credited? What happens if you make a withdrawal before completing wagering? These questions are answered directly and honestly so you always know where you stand.

If you cannot find the answer you are looking for in the sections below, the live chat support team is available around the clock from inside your 988wan account. For new members who have not registered yet, the Register page walks you through the sign-up process step by step. Already have an account? Head straight to the Login page and get started.

Still Need Help?

If you cannot find what you are looking for here, our support team is available 24/7 via live chat inside your account. Login and open the chat widget — most queries are resolved within a few minutes.

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Quick Links

Make a Deposit Request Withdrawal View Promotions VIP Programme Cricket Betting Download App

Frequently Asked Questions

Browse by category or read through — every common question from Pakistani 988wan members is covered below.

Account & Registration

Visit the Register page and fill in your mobile number or email address, choose a password, and confirm your details. The whole process takes about two minutes. You will need to be at least 18 years old to register. Each person is allowed only one account — duplicate accounts are not permitted and may result in restrictions.

You must be at least 18 years of age to register and play at 988wan. This is a strict requirement and applies to all members regardless of location. Providing false information about your age during registration may result in permanent account closure and forfeiture of any balance.

On the Login page, click "Forgot your password?" and enter your registered mobile number or email. A verification code will be sent to you. Enter the code and set a new password. Do not create a new account — always reset your existing one, as duplicate accounts violate the Terms and Conditions.

Yes. Log in to your account and navigate to the account settings section. Changes to sensitive contact details may require identity verification for security purposes. If you have difficulty updating your details, the live chat support team can assist you directly.

Accounts can be temporarily locked after several failed login attempts as a security measure. Wait a short while and try again, or use the password reset option. If your account has been suspended for a different reason — such as a verification issue or policy breach — contact support via live chat for clarification and assistance.
Deposits & Payments

988wan supports JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards, and other mobile wallets commonly used in Pakistan. All transactions are handled in PKR, so there is no currency conversion involved. Visit the Deposit page for the full list of currently available options and any minimum deposit requirements.

JazzCash and Easypaisa deposits are typically credited instantly or within a few minutes. Raast transfers and bank deposits may take slightly longer depending on your bank's processing time, but most arrive within an hour. If your deposit has not appeared after a reasonable wait, check your transaction history and contact support with the payment reference number.

Yes, there is a minimum deposit amount which may vary depending on the payment method selected. The exact figures are shown on the Deposit page next to each payment option. Generally, mobile wallet deposits such as JazzCash and Easypaisa have lower minimums compared to bank transfers.

First, wait at least 15–30 minutes as occasional network delays can affect processing time. If it still has not appeared, log in to your account and go to the transaction history to check its status. Then contact support via live chat and provide the transaction reference number from your JazzCash or Easypaisa app. The team will trace it and resolve the issue promptly.
Withdrawals

Log in to your account and visit the Withdrawal page. Select your preferred payment method — JazzCash, Easypaisa, bank transfer, or Raast — enter the amount, and confirm the request. Make sure your account details are verified before requesting a withdrawal to avoid delays.

Most withdrawal requests are processed within a few hours during regular operating times. Mobile wallet withdrawals to JazzCash and Easypaisa tend to arrive fastest. Bank transfers may take up to one business day. Withdrawals requested during off-peak hours may be processed the following morning. You can check the status of any pending request from your account's transaction history.

Yes. Minimum and maximum withdrawal limits apply and vary by payment method. VIP members benefit from higher withdrawal limits as a tier benefit. The current limits for each method are displayed on the Withdrawal page when you are logged in. If you need to withdraw a larger amount, contact support to discuss your options.

Common reasons for a delayed withdrawal include incomplete account verification, an active bonus with remaining wagering requirements, or a mismatch between your registered payment details and the account you are withdrawing to. Check your account verification status and any active bonus conditions first. If everything looks correct and the delay continues, contact support with your withdrawal reference number.
Cricket Betting & Sports

988wan covers Pakistan Super League (PSL), T20 internationals, bilateral series, and major ICC tournaments. Markets include match winner, top batsman, top bowler, total runs, highest opening partnership, over/under runs per over, and many more. Live betting is available during matches with ball-by-ball odds updates. Visit the Bet page for all currently active events.

Live betting lets you place wagers while a match is in progress. The odds change ball by ball based on the current match situation. You can bet on the next over's runs, the fall of the next wicket, which team leads after the powerplay, and more. Simply log in, go to the Bet section, and select a live event to see all available in-play markets. A stable internet connection is recommended for the best live betting experience.

Winning bets are settled and credited to your account balance as soon as the official result is confirmed. For most cricket matches, this happens within minutes of the final result. In rare cases where the result is under review or disputed by the governing body, settlement may be delayed until an official outcome is declared.

Yes. In addition to cricket, 988wan offers betting on football leagues and international fixtures, as well as esports events covering popular titles. The available events and markets are updated regularly. Log in and visit the Bet section to see what is currently available alongside cricket.
Bonuses & Promotions

The welcome bonus is available to all new members on their first qualifying deposit. Register your account, make your first deposit in PKR meeting the minimum threshold, and the bonus will be credited automatically or via a promotional code depending on the current offer. Full details of the active welcome offer are on the Promotions page.

A wagering requirement means you need to wager the bonus amount a certain number of times before you can withdraw it as cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in qualifying bets before the bonus converts to withdrawable funds. Your progress is tracked in your account dashboard. Each bonus offer has its own specific wagering requirement listed in the terms.

Generally, withdrawal requests made before completing the wagering requirements on an active bonus will result in the bonus and any associated winnings being forfeited. Your original deposit amount will still be withdrawable. If you are unsure about the status of your current bonus, check the promotions section of your account or ask support before requesting a withdrawal.

New promotions are added regularly — particularly around major cricket events like PSL seasons, T20 World Cup fixtures, and Pakistan's international series. Seasonal and holiday offers also appear throughout the year. Log in and check the Promotions page each time you visit to make sure you do not miss anything.
VIP Programme

Every bet and wager you place at 988wan earns loyalty points. As your points accumulate, you progress through VIP tiers — each higher tier unlocks better benefits. These include higher withdrawal limits, exclusive reload bonuses, faster support response times, and special event invitations. Visit the VIP page for a full breakdown of each tier and its rewards.

Your current VIP tier and points balance are displayed in your account dashboard after logging in. You can see exactly how many points you have earned, how many are required to reach the next tier, and what benefits are waiting for you when you get there. Points are updated after each qualifying session.

VIP points may be subject to an activity-based expiry policy — meaning that if your account is inactive for an extended period, accumulated points could be reduced or reset. Staying active by logging in and playing regularly ensures your points remain valid. Full details on point expiry rules are available on the VIP page and in the Terms and Conditions.

Higher tiers unlock progressively better rewards: increased daily and weekly withdrawal limits, higher bonus percentages on deposits, cashback on losses, priority live chat support, dedicated account management for the highest tiers, and access to exclusive promotions not available to standard members. Reaching a higher tier is one of the most practical ways to get more value from your 988wan account.
Mobile App

Visit the App page for download instructions and the latest version of the 988wan mobile app. The app is optimised for Pakistani networks and devices, offering smooth live cricket betting, fast deposits via JazzCash and Easypaisa, and quick access to your account from anywhere.

The 988wan app is available for Android devices. iOS users can access the full platform through the mobile browser on Safari, which offers a comparable experience. Check the App page for the latest availability and compatibility information.

The 988wan app is designed to be data-efficient, making it suitable for use on Pakistani mobile networks including 4G and 3G connections. Live betting features use slightly more data due to real-time odds updates, but overall data consumption is kept low. Using a Wi-Fi connection when available is recommended for live streaming or extended sessions.
Responsible Gaming

Log in and navigate to your account settings where you will find responsible gaming tools. You can set daily, weekly, or monthly deposit limits, session time reminders, and self-exclusion options. These tools are designed to help you manage your gaming within a budget and timeframe that works for you. Visit the Responsible Gaming page for full details on all available tools.

Yes. The self-exclusion and cooling-off period tools allow you to pause your account for a set time without permanently closing it. During this period you will not be able to log in or place bets. This is a useful option if you feel you need a break to reassess your gaming habits. Contact support or use the account settings to activate this feature.

Ready to Join Thousands of Pakistani Players?

Register for free in two minutes, make your first PKR deposit via JazzCash or Easypaisa, and start betting on cricket today.