Privacy Policy – How 988 Wan Protects Your Data

1 Introduction

Welcome to the 988 Wan Privacy Policy. 988 Wan operates the platform available at 988wan.vip, providing online sports betting, bingo, live casino, and slots services to players in Pakistan. When you use our platform, we necessarily collect and process certain information about you in order to deliver these services properly and securely.

This policy sets out in plain language what data we collect, the reasons we collect it, how long we keep it, who – if anyone – we share it with, and what rights you have over your own information. We have written this to be as straightforward as possible. If something is unclear, please reach out to our support team before proceeding.

This Privacy Policy forms part of the broader Terms and Conditions governing your use of 988 Wan. By creating an account and using the platform, you consent to the data practices described here.

2 Data We Collect

988 Wan collects only what is genuinely required to run your account safely and process your transactions. The categories of data we collect are as follows:

We do not collect sensitive categories of data such as biometric data, health information, religious beliefs, or political opinions. Where CNIC details are collected for identity verification, they are used only for that specific purpose and stored with additional security controls.

3 How We Use Your Data

Each piece of data 988 Wan collects has a specific, documented purpose. We do not use your data for anything beyond what is listed below without first obtaining your consent.

• Account management: Creating, maintaining, and securing your 988 Wan account, including processing login requests and account recovery.
• Identity verification: Confirming your age and identity before enabling withdrawals or when required for security reviews.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets.
• Platform personalisation: Displaying relevant cricket betting markets, PSL fixtures, bingo rooms, and promotional offers based on your activity.
• Security and fraud prevention: Monitoring for suspicious login activity, unusual transaction patterns, and potential breaches of our Terms and Conditions.
• Customer support: Investigating and resolving account queries, payment disputes, and technical issues.
• Compliance: Meeting our internal record-keeping requirements and responding to legitimate security or legal requests.
• Service improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve game performance, and refine the platform experience.

4 Payment Data & Financial Information

Payment processing on 988 Wan is handled through trusted payment gateways. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, or a card, the transaction is routed through the relevant provider's secure infrastructure.

988 Wan does not store full card numbers, JazzCash PINs, Easypaisa mPINs, or bank account passwords at any point. What we retain is a record of the transaction – the method used, amount in PKR, date, and outcome – which is necessary for account balance management, withdrawal processing, and dispute resolution.

• Payment records are retained for as long as your account is active plus a reasonable period thereafter for dispute and audit purposes.
• If you request account closure, transaction records are retained in anonymised form for internal security and compliance.
• Any chargeback or payment dispute initiated through your bank or wallet provider is flagged in our system and investigated according to our Terms and Conditions.

5 Cookies & Tracking Technologies

988 Wan uses cookies and similar lightweight tracking technologies to keep the platform running correctly and to understand how players interact with the site. Cookies are small text files stored on your device when you visit the platform.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, keep your bet slip intact, and maintain security tokens. They cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences, such as language settings and notification opt-ins, so you do not need to reset them each visit.
• Analytics cookies: Collect anonymised data on which pages are visited, how long sessions last, and where users encounter errors. This helps us improve platform performance.
• Security cookies: Help detect and prevent fraudulent login attempts, bot activity, and account takeover attempts.

We do not use third-party advertising cookies or pass cookie data to external advertising networks. You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from staying logged in to your 988 Wan account.

6 Sharing Your Data

988 Wan does not sell, rent, or trade your personal information. In limited, specific circumstances, your data may be shared with the following categories of parties – and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners, and card processors receive only the transaction data required to complete your deposit or withdrawal.
• Identity verification services: Where automated KYC (Know Your Customer) checks are performed, your name and CNIC details may be passed to a trusted verification provider operating under equivalent data protection standards.
• Technology service providers: Cloud hosting, security, and platform infrastructure providers who process data on our behalf under strict contractual data protection obligations.
• Security and fraud prevention partners: Where fraud, money laundering, or account abuse is suspected, relevant data may be shared with security partners for investigation.

7 Data Retention

We retain your personal data for as long as your account is active. Once you close your account, we retain certain data for a reasonable period to enable dispute resolution and to maintain the integrity of our security records. The specific retention periods by data type are:

• Account and identity data: Retained for the lifetime of the account. Upon closure, retained for up to 2 years in anonymised form.
• Transaction records: Retained for up to 5 years following the date of the transaction for financial record-keeping purposes.
• Support communications: Retained for up to 2 years after the resolution of the relevant query.
• Usage and analytics data: Retained in aggregated, anonymised form indefinitely for platform improvement purposes. Individual usage logs are not retained beyond 12 months.
• Security logs: Retained for up to 12 months to support fraud investigations and account security reviews.

When data reaches the end of its retention period, it is securely deleted or permanently anonymised so that it can no longer be linked back to you as an individual.

8 Security Measures

Protecting your data is taken seriously at 988 Wan. The platform applies a combination of technical and organisational security measures to reduce the risk of unauthorised access, data loss, or misuse.

• SSL/TLS encryption: All data transmitted between your browser or app and our servers is encrypted in transit.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations.
• Password security: Passwords are stored in hashed form. 988 Wan never stores or transmits plaintext passwords and will never ask for your password through any channel.
• Session management: Inactive sessions are automatically timed out to reduce the risk of unauthorised access on shared devices.
• Fraud monitoring: Automated systems monitor login attempts, unusual transaction patterns, and device anomalies in real time.

While we apply robust security measures, no online platform can guarantee absolute security. You also play an important role – use a strong, unique password for your 988 Wan account and never share your login details with anyone.

9 Your Rights Over Your Data

You have clear rights over the personal information 988 Wan holds about you. These rights can be exercised at any time by contacting our support team.

To exercise any of these rights, contact the 988 Wan support team through live chat or by emailing [email protected]. We will acknowledge your request and respond within a reasonable timeframe. Some rights may be limited where data is required to fulfil contractual obligations or is subject to mandatory retention rules.

10 Children's Privacy

988 Wan is strictly an adult platform. You must be 18 years of age or older to register or use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we discover – through verification checks or any other means – that an account has been registered by a person under 18, that account will be immediately closed, any balance will be forfeited, and all associated personal data will be deleted from our systems as quickly as possible.

11 Marketing Communications

988 Wan sends promotional messages – including bonus offers, PSL betting specials, bingo room launches, and VIP rewards – only to players who have opted in to marketing communications. Opt-in is offered at registration and can be changed at any time through your account settings.

• Marketing messages are sent via SMS to your registered mobile number and/or to your registered email address.
• You can opt out of all marketing communications at any time from the notifications section of your account settings.
• Opting out of marketing does not affect essential account communications such as transaction confirmations, security alerts, or support responses.
• We do not share your contact details with third-party marketing companies or affiliate networks for their own promotional use.

12 Changes to This Privacy Policy

988 Wan may update this Privacy Policy from time to time to reflect changes in how the platform operates, improvements in security practices, or updates to our services. The date at the top of this page always reflects when the policy was last revised.

Where changes are material – meaning they significantly affect how your data is used or what rights you have – we will notify you in advance through your registered mobile number or via a platform notification. Minor corrections or clarifications that do not change the substance of the policy may be made without advance notice.

Continued use of the 988 Wan platform after a policy update takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any update, you should contact support to discuss your options, including account closure.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch with the 988 Wan support team. We aim to respond to all privacy-related queries promptly and clearly.

You can reach us through the live chat feature within your account, or by visiting the FAQ page for answers to common questions about data, accounts, and payments.